The Care Quality Commission (CQC) is the body which registers and inspects care homes to assess whether services are meeting the needs of people who use them.   An unannounced inspection lasting six hours was carried out on 30th November 2009.  Eight residents, one relative and seven members of staff were interviewed and care and medical records were examined. 

Before the inspection, feedback forms were received from service users, their relatives, social workers and health care professions.  The majority of the feedback was very positive regarding the service.  Comments included:

The report says:

"The feedback received from residents and their representatives indicate that residents have been treated with respect and dignity by staff who are caring and responsive.  

There is an ongoing programme of training to ensure that staff are able to meet the needs of residents. Regular recorded supervision and support are provided by the manager and her senior staff.  

The home has a system for obtaining the views of residents and their representatives.

The results of a recent survey indicate a high level of satisfaction.  

Care plans and the care provided are subject to regular reviews with the professionals involved. This ensures that the care provided is appropriate."

Extract from Inspection report dated November 2009, copyright CQC

A copy of the full report is available here or from the manager of Cantelowes House.

You can also view our rating on theCQC web site here